Integrate with Uptime.com

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

Use Jira Service Management's Uptime.com integration to forward Uptime.com alerts to Jira Service Management. Jira Service Management acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules, notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When an alert is created in Uptime.com, an alert is created in Jira Service Management automatically through the integration.
When the alert is cleared on Uptime.com, the related alert is closed in Jira Service Management.

Set up the integration

Uptime.com is an API integration. Setting it up involves the following steps:

Add a Uptime.com integration in Jira Service Management
Configure the integration in Uptime.com

Add a Uptime.com integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Uptime.com integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Uptime.com”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the endpoint URL and API key.
You will use them while configuring the integration in Uptime.com later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Uptime.com

To configure the integration of Uptime.com with Jira Service Management, complete the following steps:

In Uptime.com, select Alerting from the panel.
Select Push Notifications > New Profile.
Select Opsgenie.
Paste the API key previously copied from Jira Service Management into API Key.
Select Save.
Select Contacts and then the settings icon right next to the desired contact to send the notifications to and select Edit.
Add the created profile to Push Notifications and select Save.

Sample webhook message from Uptime.com

JSON

{
  "data": {
    "account": {
      "id": 26465,
      "name": "Test"
    },
    "service": {
      "msp_script": "",
      "msp_dns_server": "",
      "msp_password": "",
      "monitoring_service_type": "HTTP",
      "msp_url_path": "/404",
      "id": 119395,
      "display_name": "Testing low",
      "msp_headers": "",
      "msp_address": "https://www.fool.com/404",
      "msp_threshold": null,
      "msp_url_scheme": "https",
      "msp_port": null,
      "msp_expect_string": "",
      "msp_notes": "",
      "monitoring_service_type_display": "HTTP(S)",
      "msp_send_string": "",
      "msp_encryption": "",
      "device_id": 85474,
      "is_paused": false,
      "msp_dns_record_type": "",
      "msp_username": "",
      "name": "Testing low",
      "msp_sensitivity": 2,
      "msp_interval": 1
    },
    "SITE_URL": "https://uptime.com",
    "integration": {
      "is_enabled": true,
      "module_verbose_name": "Custom Postback URL (Webhook)",
      "name": "opsgenie test",
      "use_legacy_payload": false,
      "id": 172,
      "module": "webhook",
      "postback_url": "http://api.opsgenie.com/v1/json/uptime"
    },
    "locations": [
      "US-East",
      "US-West"
    ],
    "device": {
      "is_paused": false,
      "address": "www.fool.com",
      "display_name": "www.fool.com",
      "id": 85474,
      "name": ""
    },
    "global_alert_state": {
      "ignored": false,
      "state_has_changed": true,
      "created_at": "2017-04-08T22:07:34.334Z",
      "state_is_up": false,
      "num_locations_down": 2,
      "id": 19972168
    },
    "date": "2017-04-08T22:07:34.334Z",
    "alert": {
      "created_at": "2017-04-08T22:07:34.334Z",
      "state": "WARNING",
      "short_output": "HTTP WARNING: HTTP/1.1 404 Not Found - 2759 bytes in 0.046 second response time",
      "is_up": false,
      "output": "HTTP WARNING: HTTP/1.1 404 Not Found - 2759 bytes in 0.046 second response time\n\ntime=0.045705s;;;0.000000 size=2759B;;;0",
      "id": 19883486
    }
  },
  "event": "alert_raised"
}

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