Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Integrate with Thundra
If you’re a customer who shifted your operations from Opsgenie to Jira Service Management, adding new instances of this integration isn’t possible in Jira Service Management. You can only edit the integrations that originally shifted from Opsgenie.
What does Jira Service Management offer for Thundra users?
Use Jira Service Management Thundra Integration to forward Thundra alerts to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– using email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
Functionality of the integration
When an alert is created in Thundra, an alert is created in Jira Service Management automatically through the integration.
Edit Thundra integration in Jira Service Management
To edit a Thundra integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations.
Search for your Thundra integration.
Edit the integration settings and rules as necessary.
Configure the integration in Thundra
Use the instructions in this section if applicable.
Go to Opsgenie tab from Settings page in Thundra.
Paste API Key you copied earlier in to the Opsgenie API Key field.
3. Then, save an alert policy and select Opsgenie from Notification preferences. You can save alert policy from Functions, Traces or Invocations pages in Thundra.
4. Click Save.
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