Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Integrate with Riemann
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
What does the integration offer?
Riemann sends alert notifications to Jira Service Management API with detailed information. Jira Service Management acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
When a Riemann alert is resolved, the integration closes the Jira Service Management alert automatically.
How does the integration work?
When an alert is created on Riemann, an alert is created in Jira Service Management automatically through the integration.
Set up the integration
Riemann is an API-based integration. Setting it up involves the following steps:
Add a Riemann integration in Jira Service Management
Configure the integration in Riemann
Add a Riemann integration
Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a Riemann integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Riemann”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in Riemann later.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Riemann
To configure the integration of Riemann with Jira Service Management, add the config line copied from Jira Service Management to your riemann.config file. This allows Riemann to start sending alerts to Jira Service Management.
This is an API-based integration, so dynamic (draggable) properties such as custom priority, payload, URL, and headers aren't available.
Was this helpful?
Still need help?
The Atlassian Community is here for you.