Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Integrate with Logentries
If you’re a customer who shifted your operations from Opsgenie to Jira Service Management, adding new instances of this integration isn’t possible in Jira Service Management. You can only edit the integrations that originally shifted from Opsgenie.
What does Jira Service Management offer for Logentries users?
Use Logentries Integration to forward Logentries alerts to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
Functionality of the integration
When an alert is fired by Logentries, an alert is created in Jira Service Management automatically through the integration.
Edit Logentries integration in Jira Service Management
To edit a Logentries integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations.
Search for your Logentries integration.
Edit the integration settings and rules as necessary.
Configure the integration in Logentries
Use the instructions in this section if applicable.
In Logentries, click on the Tags & Alerts item from the left menu.
Click Create Tag/Alert on the top right.
Configure the alert and click Other Options in the "Add An Alert" section.
Select Webhook.
Paste the Wehbook URL into the field.
Click Save Changes.
Sample Payload
JSON
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{
"log": {
"name": "1474957657996",
"key": "bace3265-a66b-48a9-9c2a-c08f384c67ea"
},
"host": {
"hostname": "example.com",
"name": "Inactivity Alerts"
},
"event": {
"s": 3806963027762,
"m": "No log events coming through to set1/log1 that match \"Log message.\" since 27 Sep 2016 06:28:11.010",
"t": 1474958111015
},
"context": [
],
"alert": {
"name": "Sample Alert"
}
}
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