Integrate with Flock
What does the integration offer?
Use Jira Service Management's Flock integration to forward Jira Service Management alert activity to Flock. Users are notified when alerts are created, acknowledged, assigned, and closed without leaving Flock.
How does the integration work?
When an alert is created, closed, acknowledged or assigned in Jira Service Management, information is seen in Flock.
Set up the integration
Flock is an outgoing integration. Setting it up involves the following steps:
Configure the integration in Flock
Add a Flock integration in Jira Service Management
Configure the integration in Flock
To configure the integration of Flock with Jira Service Management, complete the following steps:
In Flock, select Opsgenie on the Integrations page.
Select Install.
Select Add New Configuration.
Configure the settings as needed and select Generate URL.
Copy the generated URL.
You will use this URL in Jira Service Management later.
Add a Flock integration
The following capabilities are available in Jira Service Management Premium and Enterprise:
Bidirectional integrations
Outgoing integrations at the team level
Integrations at a site level through Settings (icon) > Products (under Jira settings) > Operations
To access Jira Service Management Premium features, you must subscribe to a Service Collection Premium or Enterprise plan.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a Flock integration in Jira Service Management, complete the following steps:
Next to Operations in the sidebar, select More actions (), then General configuration.
Select Integrations and then Add integration.
Run a search and select “Flock”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Go to Edit settings on the integration configuration page.
Select Authenticate with a Flock account.
Paste the URL previously copied from Flock into Flock URL.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
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