Integrate with Coralogix
What does the integration offer?
Using Jira Service Management's Coralogix integration alerts reported in Coralogix can be forwarded to Jira Service Management. Jira Service Management can then determine the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
Coralogix Alerts will send an event to your integration in Jira Service Management when the alert conditions are met. Events from Coralogix will trigger a new alert in the corresponding Jira Service Management.
Set up the integration
Coralogix is an API-based integration. Setting it up involves the following steps:
Add a Coralogix integration in Jira Service Management
Configure the integration in Coralogix
Add a Coralogix integration
The following capabilities are available in Jira Service Management Premium and Enterprise:
Bidirectional integrations
Outgoing integrations at the team level
Integrations at a site level through Settings (icon) > Products (under Jira settings) > Operations
To access Jira Service Management Premium features, you must subscribe to a Service Collection Premium or Enterprise plan.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a Coralogix integration in Jira Service Management, complete the following steps:
Next to Operations in the sidebar, select More actions (), then General configuration.
Select Integrations and then Add integration.
Run a search and select “Coralogix”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the webhook URL.
You will use this URL while configuring the integration in Coralogix later.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Coralogix
This assumes that you have a Coralogix account. Read more about Coralogix.
Login to your Coralogix account.
Go to Settings > Integrations and select the ‘+’ sign.
Select ‘Jira Service Management’, add the desired alias (the desired name of your integration), add integration webhook (URL) copied earlier, and select Save.
Payload from Coralogix to Jira Service Management
JSON
{
"name": "test-coralogix-alert",
"id": "1a2b3c",
"description": "This is a test alert",
"severity": "CRITICAL",
"application": "test-app",
"subsystem": "aggregator",
"timestamp": "1395964442000",
"text": "test logs",
"alert_url": "https://test.corlogix.com/alerts/1a2b3c"
}
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