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Integrate with Bitbucket
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
What does the integration offer?
Use the Bitbucket integration to forward certain events (such as pull requests, issues, and push events) to Jira Service Management with detailed information. Jira Service Management acts as a dispatcher for Bitbucket alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until they are acknowledged or closed.
How does the integration work?
When a pull request is created in your repository in Bitbucket, it creates an alert in Jira Service Management.
When an issue is created in your repository in Bitbucket, it creates an alert in Jira Service Management.
When a push is made to your repository in Bitbucket, it creates an alert in Jira Service Management.
When a pull request is closed in your repository in Bitbucket, it closes the alert in Jira Service Management.
When an issue is closed in your repository in Bitbucket, it closes the alert in Jira Service Management.
Set up the integration
Bitbucket is an API-based integration. Setting it up involves the following steps:
Add a Bitbucket integration in Jira Service Management
Configure the integration in Bitbucket
Add a Bitbucket integration
Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a Bitbucket integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Bitbucket”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the webhook URL.
You will use this URL while configuring the integration in Bitbucket later.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Bitbucket
To configure the integration in Bitbucket, complete the following steps:
In your Bitbucket repository, open the Repository settings tab on the left.
Select Webhooks from the left pane.
Select Add webhook.
Paste the webhook URL copied from Jira Service Management into URL.
Select the Repository, Issue, and Pull request events from the list as required.
Make sure Active is selected.
Select Add webhook.
When the Webhook configuration is saved in Bitbucket, a test alert is created in Jira Service Management.
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