Integrate with AppDynamics

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

Use Jira Service Management's AppDynamics integration to forward AppDynamics alerts to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Leverage Jira Service Management's AppDynamics Integration to enable real-time Incident Management and Alert Notifications for the following:

Application Performance Monitoring
Java, .NET, PHP, Node.js, Python, Go, C++, Apache Web Server, SAP End User Monitoring
Browser, Mobile, Synthetic Browser, IoT Infrastructure Visibility
Server, Database, Network Business Performance
Business iQ, Application Analytics

How does the integration work?

When an alert is fired by AppDynamics, an alert is created in Jira Service Management automatically through the integration.
When an alert is resolved in AppDynamics, the alert is closed in Jira Service Management.

Set up the integration

AppDynamics is an API-based integration. Setting it up involves the following steps:

Add an AppDynamics integration in Jira Service Management
Configure the integration in AppDynamics

Add an AppDynamics integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an AppDynamics integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “AppDynamics”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL.
You will use this URL while configuring the integration in AppDynamics later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in AppDynamics

To configure the integration of AppDynamics with Jira Service Management, complete the following steps:

In AppDynamics, go to the Alert & Respond tab.
Select HTTP Request Templates.
Select New.
Fill in the fields as required.
Under Request URL, select "POST" for Method.
Paste the API URL previously copied from Jira Service Management into Raw URL.
Do not modify the Authentication section.
Under Payload, select "application/json" for MIME Type.
Copy the contents of the "Sample payload field" section in this article and paste them into Payload.
Under Response Handling Criteria, select Add Success Criteria.
Select "200" for Status Code.
Select Expect Payload.
Select "application/json" for Content-Type.
Select One Request Per Event.
Select Save.

Sample payload

JSON

{
"event_name": "${latestEvent.displayName}",
"event_guid": "${latestEvent.guid}",
"event_id": "${latestEvent.id}",
"policy": "${policy.name}",
"event_time": "${latestEvent.eventTime}",
"app_id": "${latestEvent.application.id}",
"app_name": "${latestEvent.application.name}",
"event_message": "${latestEvent.eventMessage}",
"severity": "${latestEvent.severity}",
"event_deep_link": "${latestEvent.deepLink}",
"controller_url": "${controllerUrl}",
"node_id": "${latestEvent.node.id}",
"node_name": "${latestEvent.node.name}",
"summary": "${latestEvent.summaryMessage}",
"event_type": "${latestEvent.eventType}",
"tier_id": "${latestEvent.tier.id}",
"tier_name": "${latestEvent.tier.name}"
#if(${latestEvent.healthRuleEvent} == true)
,"health_rule_id": "${latestEvent.healthRule.id}",
"health_rule_name": "${latestEvent.healthRule.name}",
"incident_id": "${latestEvent.incident.id}",
"incident_name": "${latestEvent.incident.name}"
#end
}

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