How can my Jira admin customize work items for my team?

Jira Service Management allows you to customize the configuration and behavior of work items to better suit the needs of your customers and agents. 

You must be an admin to customize work items. An admin can:

• change a field's behavior (such as its description, making it hidden or visible, or making it required or optional)

• add values for fields that have default values assigned (for example, Resolution and Status)

• create new custom fields

• change the position of fields

• choose which screen should be displayed for each work item operation (for example, the View work item or Edit work item screens) or workflow transition (like Resolve work item or Close work item)

A simple example of how customizing a work item could benefit your team could be marking fields as required when a work item is created. This ensures you always capture the information you need to work on and resolve the work item.

If you couple this with positioning required fields at the top of the screen, and even hiding fields you know you won't use, you'll make sure your users can see and complete the required fields as quickly as possible.