Go to the issue view of a customer request
When a customer sends a request to your service project, it becomes an issue for your team to work on. This is the place where you’ll spend most of your time, so it’s important to understand well.
To see the issue view for a request:
From your service project, go to Queues.
Select the request you want to see the issue view for.
We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit issues. It looks a little different and some procedures have changed slightly. Learn more about the new issue view.
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