Get started with IT service management

Learn about the sample space, how to create it and what you can use it for.

Learn which features need additional set up to get the most out of your ITSM project

Find out how to move your project to the IT service management template.

Learn how to add service requests, incidents, problems, changes, and post-incident reviews to any of your service projects.

Learn how to remove service requests, incidents, problems, changes, or post-incident reviews from any of your service projects.

The fields and workflows of an issue type can make it compatible or incompatible with work categories.

Access the unique features of service requests incidents, problems, and changes by adding the right fields to your issue types.

Discover the IT service management template, what it includes, and why you should use it.

Learn how to update your incident, problem and change management capabilities in Jira Service Management.