Enable and configure risks to your changes with Rovo Ops
AI risk assessment is available on Jira Service Management Premium and Enterprise plans.
AI risk assessment uses Rovo Ops to evaluate potential technical and operational risks for your changes. It provides a summary of potential risks and suggests mitigation steps directly on change work items. Read more about how Rovo can assess potential risks to your changes.
You can enable or configure this feature from your space’s Change management settings.
Turn AI risk assessment on or off
In your service project, go to Project settings.
Select Operations > Change management.
Switch to the AI risk assessment tab.
Use the toggle to turn AI risk assessment on or off.
When the toggle is turned off, all AI risk assessment settings are hidden and the feature is disabled for the project.
Configure knowledge bases
You can control which knowledge bases Rovo Ops uses during risk assessment.
In the AI risk assessment tab, locate the Knowledge bases section.
Select a knowledge base from the dropdown.
Select Link knowledge base if you want to connect a different knowledge base.
Rovo Ops uses the selected knowledge bases and any resources linked within those articles as part of the assessment.
Rovo Ops uses the selected knowledge bases and any linked resources that you have permission to access during the assessment.
For best results, make sure users running AI risk assessment have appropriate access to the relevant knowledge base content.
Select risk categories
Choose which risk categories to include in the assessment.
In the AI risk assessment categories section, turn on or off:
Technical
Operational
You can turn on one or both categories to determine how you want risks evaluated.
Changes are saved automatically.
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