Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Embed a widget onto a web page
Let your customers raise requests from any website that you control by embedding a widget.
Create and customize your widget
Before you begin:
Make sure you’ve set up an open portal.
If you want customers to access knowledge base articles from the widget, make sure you’ve set the Who can view permission to Anyone. Find out how to change knowledge base permissions.
To embed a widget on your website:
From your service project, select Project settings, then Channels & self service, then Widget.
Choose whether or not to use the virtual service agent in the widget. Read more about using the virtual agent in the widget.
Select your widget’s Default request type.
If you see an error saying the request type isn’t valid, it means the request type has a required field that can’t be rendered in the widget. Make the required field optional to use that request type.
Customize your widget’s appearance and any standard messages.
Select Save.
Any changes you make to the widget are automatically reflected everywhere the widget is embedded.
Embed the widget on your website
From your service project, select Project settings, then Channels & self service, then Widget.
Select Embed code.
Copy and paste the generated code on your web page(s).
Was this helpful?
Still need help?
The Atlassian Community is here for you.