Get started with Jira Service Management for admins
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Draft replies for your customers using Atlassian Intelligence
Instead of spending your valuable time crafting responses from scratch, you can use Atlassian Intelligence to draft replies in seconds. This becomes particularly useful when you’re working on more complex requests or replying to frustrated customers.
Atlassian Intelligence is available and automatically activated for all products on Premium and Enterprise plans. Organization admins can manage Atlassian Intelligence preferences from Settings > Atlassian Intelligence in Atlassian Administration.
To try out this feature in Jira Service Management:
From your service project, go to Queues.
Open the issue view of a request.
Select Add internal note or Reply to customer.
Select Atlassian Intelligence from the toolbar, and then select Draft Reply. Alternatively, use /aiand then select Draft Reply. Or simply use /draftreply.
Atlassian Intelligence will generate a reply based on responses added by agents while resolving similar requests in the past. Atlassian Intelligence may not generate a reply if there are no other similar requests in the given service project.
You can copy the reply, insert it, or even give Atlassian Intelligence a few more prompts to change the initial response.
Atlassian Intelligence may not generate a reply if the content of the request appears to violate Atlassian’s Acceptable Use Policy.
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