Create stakeholder groups
Only org admins and product admins can create, edit, and delete stakeholder groups.
Agents can add stakeholders to incidents and services, but can’t view the listed page.
You can organize, view, and manage all the people who need to stay informed during incidents or service changes from the Stakeholders tab.
To add a stakeholder group:
Go to Operations, then Communications, then select Stakeholders.
On the Groups tab, select Create stakeholder group.
3. Provide a clear, descriptive Group name for the group. The character limit is 100 characters or fewer.
4. You can add people by typing their names or email addresses in the Members field. You can also include individuals who have already been added to the site.
5. Optional step: Select an avatar to visually represent the group.
6. Use the Group description field to explain the group’s purpose. This will help others understand why the group exists and when to use it. The character limit is 360 characters or fewer.
7. Use the Services dropdown to associate the group with specific services. This ensures group members get updates about incidents that matter to them.
8. Select Create. A flag appears to notify you of the successful creation of the stakeholder group.
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