Brand your help centers

Creating a visually appealing help center is essential for providing a seamless support experience for your customers. If you’re on a Premium or Enterprise plan and have multiple help centers, customizing the look and feel of each will make them distinct and stand out.

You need to be a Jira admin to customize your help center.

To customize the look and feel of your help center:

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. In the Help center section, select View all help centers.

3. Select More (…) next to the help center you want to customize.

4. Select Customize look and feel.

5. Make changes to the look and feel of your help center and select Save changes.

You can also customize look and feel directly from a help center:

1. Go to any help center on your site.

2. Select your avatar, and from the dropdown, select Look and feel.

3. Make changes to the look and feel of your help center and select Save changes.

Changing the look and feel of your help center

In every help center, you can set up:

• Help center name: This appears in breadcrumbs and helps customers get back to your home page faster. If you haven’t added a logo to your help center, the name will display in the top left corner.

• Home page title: This appears on your home page above the search bar.

• Help center logo: Add your company’s logo to display your company’s brand. Accepted formats are JPEG, GIF, and PNG, with a maximum file size of 10MB and a maximum height of 24 pixels.

• Banner: Upload your own banner or use the default image. The recommended banner size for your help center is 1680x360 pixels.

• Banner, link, and button color: Change the color of the default banner background, links, and buttons to personalize your help center.

  • For Premium and Enterprise users who have reordered the banner section on their help center home page, this color will also be applied to the navigation bar.

• Banner text color: Change the color of the home page title to reflect your company’s colors.

You can further customize each help center on your site by changing the page layout, adding announcements, translations, and more. The changes you make to a help center will show up in all portals that are part of that help center.

Read more about other available customization options for help centers on your site.