We're updating our terminology in Jira

'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.

Allow customers to self serve with knowledge base

Find everything you need to know about setting up, managing, and using knowledge base to improve self service.

Add knowledge from Confluence on different site
Find out how to link spaces and manage space permissions when Confluence and Jira Service Management are added to different sites.
Understand how to add knowledge to your service project
Read more about different ways of adding knowledge to your project's knowledge base.