Add customers and learn how they request help

Customers are people who can send requests to your service project via help centers, email or widget. Add customers to your service project so you can start helping them!

How people become customers depends on your project's customer permissions. To add or manage your customers, go to Customers from your service project.

How customers create requests by email
As you get started with Jira Service Management, learn how customers can create requests by email.
Check out the default help center
See how customers send requests by going to the default help center.
How do customers send requests to your service project?
Learn more about how your customers interact with your service project.
See the requests list from your customers' point of view
See how your customers can track their requests in a help center.

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