Add a Rovo agent to the help center
To add a Rovo agent to a Jira Service Management help center, make sure you:
are a Site admin for that Jira Service Management site
are an Admin or Collaborator for that Rovo agent
To use a Rovo agent active in a Jira Service Management help center, your customers must have:
An Atlassian account
A Jira Service Management user or customer role
Access to that help center
You can add a Rovo agent from the help center or Studio. Read more about Studio.
Note: Only one Rovo agent can be displayed at a time.
To add a Rovo agent from the help center:
Select your profile avatar on the right of the top navigation, then select Rovo Agent. This opens the Rovo agent management panel for your help center.
Select a Rovo agent that you have access to.
Toggle Display a Rovo agent on this help center to the right in the ON position.
Select Save.
To add a Rovo agent from Studio:
Select Studio from the app switcher.
Select Agents.
Select a Rovo agent you have access to.
Select Surfaces in the side navigation.
Under Extended surfaces, select Add to help center. A modal will appear.
Select a help center from the dropdown.
Toggle Enabled to the right in the ON position.
Select Add.
Remove a Rovo agent
You can remove an agent from the help center or from Studio
To remove an agent using Studio:
Select Agents.
Select the Rovo agent you want to remove.
Select Surfaces in the side navigation.
Under Extended surfaces, select Help center. An expandable section will appear with a list of all help centers where this agent is displayed.
Select Remove next to the help center you want to remove the agent from.
Select Remove again to confirm that you want to remove this agent.
To remove an agent using the Jira Service Management help center:
Select your profile avatar on the right of the top navigation, then select Rovo agent.
Toggle Display a Rovo agent on this help center to the left in the OFF position
Select Save.
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