Get started with Rovo Service
Rovo Service is not HIPAA compliant. You should not use Rovo Service for sites or projects that handle protected health information (PHI).
Rovo Service is an AI teammate that can help you work more efficiently in Jira Service Management by automating common tasks.
Capabilities
Today, Rovo Service has two capabilities: resolution management and employee onboarding.
Resolution management allows Rovo Service to help your team resolve work items quickly by generating a plan and then executing that plan autonomously or with your supervision.
Employee onboarding allows Rovo Service to quickly create an employee onboarding journey type, and edit individual employee onboarding journeys.
Turn on Rovo Service
Find out how to turn on resolution management, or turn on employee onboarding.
Manage Rovo Service’s knowledge
Rovo Service uses information from your space’s internal knowledge base to help you resolve work items. It may also use knowledge to share information with your help seekers. To manage the knowledge that Rovo Service has access to:
Next to the name of your service space, select More actions (), then Space settings.
In the navigation on the left, select Rovo Service.
Select Configure under Resolution management.
Select Knowledge to view and manage what knowledge Rovo Service has access to.
Select Knowledge base settings, then Internal to add knowledge that only AI agents (including Rovo Service), service team agents, and admins can access.
Rovo Service will only ever show help seekers information that they have permission to see, or that has been approved by a Jira Service Management team member.
Manage Rovo Service’s tools
Third-party tools allow Rovo Service to perform actions automatically. To manage Rovo Service’s tools:
Next to the name of your service space, select More actions (), then Space settings.
In the navigation on the left, select Rovo Service.
Select Configure under Resolution management.
Select Tools to see which third-party tools are available to use with Rovo Service.
Follow the prompts to authenticate or configure third-party tools so that Rovo Service can use them.
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