Get started with Jira Service Management for admins
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About duplicate form fields and Jira fields
To avoid fields appearing twice on a request type for customers, fields will be either removed or unlinked when a form that contains linked Jira fields is attached to a request type with those same Jira fields. Learn more about form fields and Jira fields.
This can happen from either the form builder or while configuring a request type.
From the form builder
Select the form field you want to link to a Jira field.
In the right hand panel, under Linked Jira field, select the Jira field you want to connect. Any form fields that are linked will be represented with the icon .
Select Save changes.
If this Jira field is already on a request type the form is associated with, you’ll be prompted to remove it from the request type so it can be linked to this form field instead.
For example:
You’re configuring your Additional information form in the form builder.
You create a form field called When do you need this laptop? and link it to the Due date Jira field.
You go Settings and add this form to the Request a new laptop request type.
The Request a new laptop request type already has some Jira fields on it, including the Due date Jira field.
You select Save changes.
Because the Due date field already exists on this request type, you are prompted to remove it from the request type so it can be linked in this form instead.
From request types
Drag the field you want to add to the request form.
Select Save changes.
If this Jira field is already linked to a form field in the attached form, you’ll be prompted to unlink it from the form so it can be added to the request form instead.
For example:
You’re configuring your Request a new laptop request type and it has a form called Additional information attached to it.
The Additional information form contains a form field called When do you need this laptop? that links to the Due date Jira field.
You drag the Due date Jira field onto your request form.
You select Save changes.
Because the Due date field already exists on this request type, you are prompted to unlink from the form so it can be added to the request form instead.
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