Set up a knowledge base so customers can serve themselves

A knowledge base stores helpful articles that your team and customers can reference.

Your knowledge base in Jira Service Management brings the rich features of Confluence to your service project.

Your knowledge base in Jira Service Management brings the rich features of Confluence to your service project.

Create a knowledge base by linking Confluence spaces to your service project.

Manage knowledge base permissions for Jira Service Management.

Unlink Confluence spaces and hide articles from your knowledge base.

Manage knowledge base permissions from your service project

Restrict access to your knowledge base articles from your service project.

Manage who can view and edit knowledge base articles linked from Confluence server sites

Restrict access to your knowledge base articles from your service project.

Your team can use knowledge base article reports to see how often an article is shared, viewed, and voted as helpful.

Help your customers faster by setting up article suggestions in request forms.

Enable or restrict public access to individual linked Confluence spaces for Jira Service Management.

Set up authentication for portal users to access knowledge base articles linked from Confluence Data Center sites.

If you’re using Confluence only to power your knowledge base, you can save money by removing all billable Confluence users.