Add an announcement to a help center or portal
Adding portal or help center announcements are helpful if you want to inform all your customers at once about important news or ongoing problems.
For example, you can let your customers know about a system-wide outage before they raise a request about it.
Add an announcement to a portal
Adding an announcement to the portal displays a message at the top of your portal to those with access to your service space.
Space admins can add announcements to the portal or give permission to agents to do the same.
To add an announcement to the portal:
In your service space, select Channels.
Hover over Portal and select Open.
Select Customize from the top navigation, then Manage announcements.
Enter the announcement title and message.
Select Save changes.
Give agents permission to add announcements to your portal
Space admins can also choose to allow agents to add announcements themselves.
To give permission to agents:
From your service space, select Space settings, then Channels & self service, then Portal.
Under Announcements, choose Yes, agents can add announcements to this portal.
Add an announcement to a help center
Adding an announcement to a help center displays a message on the help center home page.
You need to be a Jira admin to add announcements to the help center. Jira admins can also give agents permission to add announcements to the help center.
To add announcements to the help center:
Go to Settings (), then select Apps, then Jira Service Management.
Select Configuration.
In the Help center section, select View all help centers.
Select the help center you want to add the announcement in.
Select Customize from the top navigation, then Manage announcements.
Enter the announcement title and message.
Select Save changes.
If you’re an agent, follow these steps to add an announcement to a help center:
Go to the help center you want to add an announcement to.
Select Customize from the top navigation, then Manage announcements.
Enter the announcement title and message.
Select Save changes.
Give agents permission to add announcements to help centers
Jira admins can chose to give agents permission to add announcements to help centers on your site.
To give permission to agents:
Go to Settings (), then select Apps, then Jira Service Management.
Select Configuration.
Under Help center, next to Can agents add announcements to help centers? select Yes.
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