Link work items to each other, or link to other information from work items
Add context to work items by linking them to each other, or by adding links to web pages, Confluence pages, or app content.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Use the issue view in team-managed service projects
After your customers send requests to your service project team, they become issues for your agents to resolve. The issue view is where you go to resolve these issues. Agents spend most of their time there, so it’s important to understand it well. Learn more about the issue view.
From the issue view, you can:
get the details of a customer request
communicate with the customer or your service project team members
add attachments that help resolve the issue
collaborate with teams on other Jira applications or other Atlassian cloud applications
share knowledge base articles with the customer, if your service project is linked with Confluence
transition the issue through its workflow, including resolving it
To see the issue view, just go to your Queues and select an issue.
Watch, share and comment from the issue view
Stay up to date on an issue with notifications when something happens, and keep your team up to date by sharing it.
Move a work item through its workflow
How to move your work item along the workflow pipeline.
Classify a request
Help people recognize when they’re viewing or working on sensitive information.
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