Merge migrated Opsgenie teams with Atlassian teams
When you migrate from Opsgenie to Jira Service Management, duplicate teams may be created if a team with the same name already exists in your Atlassian organization. This duplication can cause confusion in team assignments, tagging, and management.
After completing your migration, you can use the Merge teams tool to compare and merge your migrated Opsgenie teams with existing Atlassian teams.
You must be a product or organization admin to merge teams.
Once a merging is completed, the Opsgenie team and all its configurations are permanently deleted and cannot be recovered.
Merging only works between a migrated Opsgenie team and an Atlassian team. You can’t merge two migrated Opsgenie teams. If you have duplicated Opsgenie teams, make sure you remove them before migrating Opsgenie.
Merge teams
Before merging a migrated Opsgenie team:
Make sure your migration to Jira Service Management is completed.
Review Teams after migration to understand how Opsgenie teams are affected after migration.
Once you complete your migration:
In Jira Service Manageme,nt go to Operations > General configuration.
Select Merge team.
In the search field, find the Migrated Opsgenie team that you want to merge.
Select the Atlassian team to merge with the migrated Opsgenie team.
Set the Final name of the team.
Select Confirm.
Repeat these steps for any additional teams you want to merge.
When finished, select the checkbox acknowledging the merge consequences, then select Merge.
Review the confirmation message and details of the teams being merged. This action can’t be undone.
Select Confirm to complete the merge.
After merging, you can review the changes in Operations > General configuration > Audit logs.
Managed Atlassian teams
Managed team is a type of Atlassian team where its members are managed by an external source of truth (like Okta, or OneConnect). Read more about managed teams.
If you wish to merge your migrated Opsgenie team with a managed team, you must make sure both teams have the exact same name and exact same member information. If there is a mismatch, you won’t be able to merge.
Changes to the Team APIs
Once merging is complete, your legacy Opsgenie Team Update and Delete APIs will stop working. Instead, you can start using Platform Team APIs for the same purpose.
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