Create and customize status page

1. In Jira Service Management, go to Operations and select Status pages.

2. Select your status page type:

   • Public
     Public status pages let you proactively communicate the status of services publicly to all your audiences. Anyone with the link can view the page.

   • Private (this feature will be coming soon in our upcoming releases)

     Private status pages offer controlled visibility, ensuring that status updates are communicated only to Jira Service Management agents. Anyone if the org can view the page.

3. Select Create.

Configure your status page

Set up your status page to match your organization’s needs and brand. Customize the page, add components, and details to inform your stakeholders with real-time updates.

Details

The Details section is where you set up the essentials for your status page, ensuring it’s tailored to your audience and brand.

• Page name: Enter a clear, recognizable name for your status page to help your team quickly identify the page internally. This will only be used internally in JSM for incidents.

• Page type: Choose the type of status page you want to create (For example: Public). This determines who can access your updates.

• Internal description: Provide a brief description for internal reference. This will help your team quickly understand the purpose of the page.

• Page URL: Enter a URL that will be added to the system-generated domain (For example: your status page name>.status.atlassian.com). This is the default address for your status page.

• Timezone: Select the time zone that matches your organization’s operations. All incident updates will be displayed in your selected time zone.

• Who can edit the page: Jira admins can edit the status page.
  
  

Components

Components are the building blocks of your status page. They represent the key services, APIs, or systems your stakeholders care about. Organizing components helps you provide clear, real-time visibility into the health of each part of your service, so customers and teams always know what’s working and what’s not.

To configure a component:

1. In your status page setup, select the Components tab. This is where you’ll add, group, and manage the components from your service registry in Jira Service Management.

2. Select + to add one of your components. Give each component a clear display name and, if needed, a description to help users understand its purpose. Group related components together (for example, APIs, portals, or payment systems) to make your status page easy to scan.

3. Select the required service from the list to be added to a component or a component group. This ensures that status updates are accurate and actionable.

4. You can edit, update, or remove components as your services evolve.
   
   You can add a total of 1000 components and 50 components per group, with a maximum of 20 groups per page.
   
   

Appearance

You can customize your status page with the colours that resonate with your brand. You can also personalize the look by switching to CSS view and adding additional styling options.

To customize the look of your status page:

1. Select the Appearance tab to add the descriptive page title that will help customers identify your page, and upload an appropriate cover image and favicon.

2. Customize the display settings to select how you want to showcase the components.

3. Add relevant supporting links to give additional information to your audience.

4. Enhance your page by adding colours to represent different operational states.

Advanced settings

You can tailor your status page to cater to your audience with customized templates.

• Select the Advanced settings tab to offer customized templates for incidents.

• Use the Incident templates section to create and manage templates for major incidents. These templates help your team quickly send out business or technical updates to external audiences. In addition to the default templates, we will soon be releasing custom incident templates to make incident communication even easier.