Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Set the service desk users up so they can effectively resolve requests for customers.
Set global and project permissions to define who can access and send requests to your service desks.
Request types are the types of requests that your customers can raise in your Jira Service Desk. Customize them for your needs.
Choosing the fields that appear on your team’s issues can help your team resolve requests faster.
Customer requests become issues that you can view and work on in queues.
Add a step to requests that need to be approved before your team can work on them.
Set up an email address to receive requests in your service desk.
Learn how to add customers to a service desk, remove customers from a service desk project, or deactivate their license.
Organizations are groups of customers who can request help from your Jira Service Desk.
Add a widget to your web page so your customers can easily get help.
Find out how to manage your service desk's customer-facing site.
Customize the look and feel of your help center and portal to match your brand.
Project admins can set up a knowledge base to let customers self-serve instead of raising a request.
Disable notifications for internal users or edit the content of notifications.
Learn how to change customer notifications to fit your brand.
Use automation rules to perform actions in your service desk based on specific triggers and conditions.
You can use preset automation rules to quickly set your team up for success. Check out examples of preset rules.
Use existing reports or create your own to get insights from visual representations of your data.
Service level agreements (SLAs) allow you to manage your team's goals to better serve your customers.
With JQL, you can clearly define what kind of issues should make up an SLA goal.
Use surveys to collect ratings and comments for a customer satisfaction report.
Meet your customer's language preferences by adding additional languages to your service desk.
Learn how to use asset management apps to link relevant assets to issues.
Find out how to use your service desk with a variety of your favorite integrations.