Atlassian Support

/

Jira Service Management

/

/

Get started with Jira Service Management for admins

Set up your service project agents to resolve requests

Service project agents are people who work on requests for your customers. Add them so they can start helping customers.

Assign an issue to an agent
When you receive a customer request, assign it to an agent so they can dive in and get to work.
Make queues for your team
Your teams will spend the majority of their time working out of queues. Use the default service project queues or set up your own.

Last modified on Nov 10, 2020

Cached at 8:49 PM on Dec 4, 2020 |

Was this helpful?

It wasn't accurate

It wasn't clear

It wasn't relevant

Additional Help

Ask the Community