The Jira Triage Agent can help categorize and route new work items. A project administrator can configure the agent for a space, choose which workflow events trigger it, and add a custom space prompt.

はじめる前に

• You need ADMINISTER_PROJECTS permission.

• You need permission to edit workflows.

• The triage agent must not already be configured for the workflow.

Set up the Jira Triage Agent

1. Open the Jira backlog for the space you want to configure.

2. Find the Jira Triage Agent setup banner, then select the option to start setup.

3. Choose when the agent should act:

   • When work is created.

   • When work enters a selected status.

4. Review the workflows and statuses affected by your selections.

5. Enter or edit the custom space prompt for the agent.

6. Complete the setup.

Find Workflow setup in the agent panel in space settings or in the backlog, summary, and For you screen.

Configure a custom space prompt

A space prompt gives the Jira Triage Agent additional context about how your team works. Use it to describe the context the agent should consider when generating recommendations.

1. Open the space settings panel.

2. Locate the Jira Triage Agent settings.

3. Enter or edit the custom space prompt.

4. 変更を保存します。

If a custom space prompt already exists, the existing text is displayed so you can review or update it.

Understand workflow impacts

The Jira Triage Agent is added to the workflow transitions selected during setup. Review the affected workflows and statuses before completing the setup.

A workflow can be shared by more than one space. Changes to a shared workflow may affect other spaces that use that workflow. For the first release, setup is limited to a single space and applies to all workflows in that space.

Dismiss the setup banner

If you don't want to configure the agent, dismiss the setup banner. After you dismiss it, the banner does not appear again.

View and manage recommendations

Recommendations generated by the Jira Triage Agent are available in the Next Best Actions (NBA) panel. Users who can view the relevant work item can see and interact with the recommendations.

Depending on the recommendation, you can review, accept, or dismiss it. The agent’s ability to update fields may also depend on the space’s autonomy settings.