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Are you on the right help page?

The following information only applies to next-gen projects.

To check which type project you need help with, look at the bottom of your project’s left-hand sidebar:

  • If you see an icon stating You’re in a next-gen project with Give feedback and Learn more menu items, you're in a project.

  • If you don't, you're in a classic project. Check out our classic project documentation.

Project admins can configure and customize email notifications for next-gen projects individually. Project admins can optimize the volume of emails sent from Jira Software by sending users those that are relevant and useful. For instance, if a team member reassigns a task to another, Jira Software can send a notification to the new assignee. Or, if someone deletes an issue, your project can notify your Scrum master about that the work has been removed from their board.

You must have the administrator role in your project to do the things described on this page. Learn more about next-gen project roles.

You can notify your users on issue-related changes in Jira Software. For example, you can notify your watchers when someone comments on an issue.

You can keep your users updated when someone:

  • creates an issue

  • assigns an issue

  • updates an issue

  • comments on an issue

  • moves an issue

  • edits an issue comment

  • deletes an issue

  • logs work on an issue

  • updates the worklog on an issue

  • deletes an issue comment

  • deletes an issue worklog

You can choose to send notifications to:

  • all watchers

  • the current assignee

  • the current user

  • the reporter

  • the project role

Additionally, you can also configure your email address from which users can receive notifications from. Learn more about editing an email address.

When you delete a role, the notifications associated to it will no longer work. However, these notifications can be referenced even if a role is deleted, and you will have to manually remove them.


Add a notification in next-gen projects

You can notify team members of specific activities when they work on issues in your project. For example, you can update a Scrum master when someone moves an issue. Or, you can notify a manager when someone’s updated their work logs.

To create a notification, you can:

  1. From your project's sidebar, select Project settings > Notifications.

  2. Select Add notification.

  3. Select the issue event that triggers the desired notification.

  4. Select the users and roles who should receive this notification.

  5. Click Add. Jira Software will notify your desired recipients of your key issue events.

Edit notifications in next-gen projects

By default, next-gen projects send notifications about issue events to the issue’s watchers, assignees, and reporters. But, you may want to edit these settings to reduce the amount of email Jira sends, or to notify additional people in your project about key issue activity. For example, you might want to notify your Scrum master when someone’s picked up a task, or inform your project manager when new work has created.

To edit the notifications your next-gen project sends:

  1. From your project's sidebar, select Project settings > Notifications.

  2. Under the Actions column, click More (•••) > Edit.

  3. Select the users or roles.

  4. Click Save.

Disable notifications in next-gen projects

You can delete notifications for certain events if you don’t want to spam your users.

To delete notifications for an event:

  1. From your project's sidebar, select Project settings > Notifications.

  2. Under the Actions column, click More (•••)> Delete.

  3. Click Delete.