Use the Jira Triage Agent to categorize and route work items
The Jira Triage Agent helps you manage incoming work by reviewing new work items and recommending next steps. The agent analyzes the context of a work item and compares it with similar work in your space to suggest field updates, identify duplicates, and link related items.
For example, a project lead might use the Jira Triage Agent to quickly determine whether a new bug report is a duplicate of an existing work item, and to ensure it has the correct priority and labels before moving it to the team's backlog.
Triage a work item
You can run the Jira Triage Agent directly on a work item, or you can add it to a column on your board.
Add the Jira Triage Agent to a work item
Open the work item you want to triage.
Select Agents on the work item, or select the Assignee field.
Select Jira Triage Agent to start a session.
Review the suggestions in the bulk field update card. You can:
Hover over a suggestion to view the reasoning behind it.
Hover over a suggestion to see the proposed field updates.
Select Accept to apply a suggestion, or Reject to dismiss it.
Optional: Select Accept all to apply all the suggested changes, or select Refine in Chat to edit the suggestions by sending a message to the agent in the chat.
Add the Jira Triage Agent to a board column
You can add the agent to a column on your board, so that when a work item is moved into the column, the Jira Triage Agent starts working on it.
Start on your Jira board.
Find the column where you want to add an agent, and select More actions () in the column header.
Select Add agent, then select Jira Triage Agent.
Whenever work items move into this column, the agent will start work on them.
The Jira Triage Agent session and its suggestions are only visible to the user who ran the agent. Other team members won't see the same session or suggestions unless they use the agent themselves.
Once you accept a suggestion, Jira updates the relevant fields or creates the suggested work item links (such as "duplicates" or "relates to") immediately. You can find the agent's session later by selecting For You in the sidebar, then My agent sessions.
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