Learn how to set up Jira Software Cloud and integrate it with other products and applications.
Learn how to configure your Jira Software Cloud company-managed projects to suit your agile development processes.
Learn how to create, search, and work with issues in software projects, manage your profile, and more.
Learn how to get started, enable features, and manage and administer team-managed projects.
Search for issues, navigate to your work, use advanced search, and work with your search results.
Plan and view work across multiple teams, projects, and releases with Advanced Roadmaps.
This page only applies to company-managed projects.
When does a strikethrough appear on the issue view?
A strikethrough will appear across the issue key of child issues (e.g. subtasks) and linked issues when they have a resolution. By default, workflows are set up so that when an issue is moved to a status in the Done category, a resolution is automatically set. This means that moving an issue to Done will make a strikethrough appear on the issue view.
Admins can make sure a strikethrough only appears when someone manually sets a resolution.
Ensure a strikethrough only appears when someone manually sets a resolution
You must be an admin to edit a workflow.
To ensure a strikethrough only appears when someone manually sets a resolution:
Go to Settings () > Issues.
Select Workflows > Edit your selected workflow.
In the Diagram tab, select a transition to a Done status. Done statuses are green.
Select Post Functions.
Hover over The Resolution of the issue will be … and select Edit ().
For the Field Value, select None.
Repeat steps 3-7 for all transitions to Done statuses.
Publish your workflow.
Alternatively, you can delete the The Resolution of the issue will be … part of the transition to achieve the same result.
Tip: Clear the resolution when an issue is reopened
You can also set the Resolution to None for To Do and In Progress statuses. This will make sure that your resolution is cleared if your team ever needs to work on an issue again.
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