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The on-call feature helps your team keep track of all on-call rotations created in Opsgenie. Set up a team in Opsgenie and connect it to your Jira Software project. It'll allow your team to easily access all on-call schedules without having to go to Opsgenie.
Enable on-call schedules for your project
Only project admins can enable and disable features on a project.
Navigate to your company-managed software project.
Go to Project Settings > Features.
Enable the On-call feature.
A new menu item, On-call, will be added to the project menu.
You’ll see a Configure button next to the feature toggle. Using this button, you can also connect your project to your Opsgenie team.
Set up on-call schedules for your project
1. Sign up for Opsgenie and create a team
The Jira site admin can sign up for the Opsgenie trial and can approve the requests from others.
To start creating on-call schedules for your project, you'll need to sign up for Opsgenie. You can sign up for a trial from your Jira Software project:
Navigate to your Jira Software project.
In the project menu, select On-call.
On the On-call page, you'll be prompted to set up an Opsgenie trial.
In Opsgenie, go to Teams > Add team. Opsgenie creates a default on-call schedule for you.
In this on-call schedule, you can add or update routing rules, escalations, and schedules.
Click Save view.
2. Connect your project to your Opsgenie team
Only project admins can connect your project to your Opsgenie team.
Connecting Jira Software cloud with Opsgenie allows them to share information.
To connect your Opsgenie team in Jira Software, you’ll need to:
Go to Project settings > Opsgenie.
Select your Opsgenie team.
3. View and understand your on-call schedules
After enabling the On-call feature, you can do the following things:
View rotations for team members who are on call for specific timeframes.
Update your on-call schedules using the View in Opsgenie link. Read more about configuring team schedules.
The project admin can change the connected Opsgenie team from the More options (•••) menu or by navigating to Project settings > Opsgenie > Connected Opsgenie Team.
4. Enable alerts in the Sprint report
You can also view alerts in your Sprint report.
Only project admins can enable alerts for your project.
To enable alerts in Jira Software, you’ll need to:
Go to Projects settings > Opsgenie > Display alert counts in sprint report.
Enable alerts for your project. Learn more about viewing and understanding the sprint report.
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