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Configure email in Jira applications

To get the most out of your Jira applications, you can configure them to send email notifications when an event occurs, and to perform tasks on the receipt of an email.

Sending emails

Your Jira applications can send emails when an event occurs, such as an issue is created or completed, or when the issue is updated. These are called email notifications.

Learn more about configuring the email notifications sent by issue events or other activity, and customizing the content. 

If you're not a Jira admin, you can manage the email notifications you receive in your personal settings. Learn more.

Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day. You can upgrade your plan to allow for more email notifications. If you're trialing Standard, Premium or Enterprise plan, and need to increase your daily email limit, contact our support team.

Receiving emails

Your Jira applications can be configured to perform tasks when they receive emails. You can choose to allow your applications to create new issues when an email is received, or update an existing issue with a comment.

Learn more about configuring the incoming mail options and creating mail handlers.

Additional Help