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Enable on-call schedules

This page is for team-managed projects

If the lower-left of your project sidebar says you're in a company-managed project, check out these company-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.

The on-call feature helps your team keep track of all on-call rotations created in Opsgenie. Set up a team in Opsgenie and connect it to your Jira Software project so you can see who’s on-call without having to go to Opsgenie.

Enable on-call schedules for your project

Only project admins can enable and disable features on a project.

  1. Navigate to your team-managed software project.

  2. Go to Project Settings Features.

  3. Enable the On-call feature.

A new menu item, On-call, will be added to the project menu.

Set up on-call schedules for your project

1. Sign up for Opsgenie and create a team

The Jira site admin can sign up for the Opsgenie trial and can approve the requests from others.

To start creating on-call schedules for your project, you'll need to sign up for Opsgenie. You can sign up for a trial from your Jira Software project:

  1. Navigate to your Jira Software project.

  2. In the project menu, select On-call.

  3. On the On-call page, you'll be prompted to set up an Opsgenie trial.

  4. In Opsgenie, go to Teams > Add team. Opsgenie creates a default on-call schedule for you.

  5. In this on-call schedule, you can add or update routing rules, escalations, and schedules.

  6. Click Save view.

2. Connect your project to your Opsgenie team

Only project admins can connect your project to your Opsgenie team.

Connecting Jira Software cloud with Opsgenie allows them to share information. Once you connect them, your on-call schedule will be displayed on the On-call page in your Jira project.

To connect your Opsgenie team in Jira Software, you’ll need to:

  1. Go to Project settings > Opsgenie.

  2. Select your Opsgenie team.

  3. Click Save.

3. View and understand your on-call schedules

After enabling the On-call feature, you can do the following things:

  • View rotations for team members who are on call for specific timeframes.

  • Update your on-call schedules using the View in Opsgenie link. Read more about configuring team schedules.

The project admin can change the connected Opsgenie team from the More options (•••) menu or by navigating to Project settings > Opsgenie > Connected Opsgenie Team.


Additional Help