Fix errors in a project import

This is a troubleshooting guide for importing data into Jira. Refer to this page to resolve any errors you might come across while importing data using our new import experience.

If your import has failed or is partially complete, an error log will be sent to your email, or you should be able to download it at the end of the import. To find a solution to an error, use Ctrl+F or Command+F and enter the error code from the error log.

You need to be an organization, site, or Jira administrator to use the new import experience.

In addition to administrators, users with permission to create team-managed projects can create and import data into team-managed business projects but won’t be able to move users. Instead, user fields in the new project will be unassigned and user tags in comments will appear as plain text.

Read about Jira’s global permissions

Import errors

Here’s how you can resolve errors you may encounter while importing data using a CSV file or while directly importing data from Asana, ClickUp, monday, and Trello.

Error code	Why does this error occur?	Solution
DT001	Locale, date, and time values don't match the selected format	Ensure that the locale, date, and time formats are consistent across your CSV file. Upload the updated CSV file for import. In the Preview mapped data screen, select Date and time format options. Change the locale, date, and time formats to match the format in your CSV file.
DA002	Locale and dates don't match the format selected	Check if the locale and date formats are consistent across your CSV file. Upload the updated CSV file for import. In the Preview mapped data screen, select Date and time format options. Change the locale and date format to match the format in your CSV file.
NU003	The number fields contain letters, special characters, or spaces	Remove special characters (e.g., commas, periods, or slashes), spaces, or letters from the number fields in your CSV file. Number fields in your CSV file should only contain numbers from 0 to 9.
CS004	The CSV file may contain the following issues: Missing line break(s) Missing data in rows and/or columns Extra rows and/or columns	Check your CSV file for: Missing line break(s) Missing data in rows and/or columns Extra rows and/or columns Contact support if you need assistance with this error.
EM005	The email addresses in the file aren't in the correct format	Check the email addresses in your CSV file. All email addresses should follow the format, username@domain.extension (e.g., xyz@company.com).
UR006	The URLs in the file aren't in the correct format	Check the URL formats in your CSV file. All URLs should follow the format, <scheme>://<authority><path>?<query>#<fragment> (e.g., https://www.atlassian.com).
IS007	One or more Summary fields are empty	Make sure Summary field isn't left empty in your CSV file.
TE008	The Original time estimate, Remaining time estimate, and/or Time spent fields may contain the following issues: The time data is not in seconds The fields may contain letters, special characters, or spaces	Check and remove special characters (e.g., commas, periods, or slashes), spaces, or alphabets from the number fields in your CSV file. The field must only contain numbers from 0 to 9. Make sure the time data is formatted in seconds (e.g., 1 hour should be 3600).
PA009	Invalid personal access token	Create a new personal access token from the third-party tool you’re importing the data. Run the import once again by entering the new personal access token.

Was this helpful?

It wasn't accurate

It wasn't clear

It wasn't relevant

Still need help?

The Atlassian Community is here for you.

Ask the Community