Work with incidents in Jira

Connecting your team’s incident management or monitoring tools lets your team view incidents impacting the services they manage. You can set up Jira Service Management and/or New Relic, then send incident data to Jira.

Your team can filter incidents and review them by priority, affected service, and status, while creating or linking to issues and post-incident reviews (PIRs).

Conducting PIRs for higher-priority incidents in this feature can help your team identify root causes and prioritize the work needed to resolve active incidents. Your team can add follow-up actions as Jira issues in the team’s backlog or board to make sure work items are completed on time.

By turning unexpected incidents into manageable, visible work, you can improve your team’s focus on quick resolution while building proactive work practices to prevent incidents from happening again.