Are you on the right help page?
The following information only applies to next-gen projects.
To check which type project you need help with, look at the bottom of your project’s left-hand sidebar:
If you see an icon stating You’re in a next-gen project with Give feedback and Learn more menu items, you're in a project.
If you don't, you're in a classic project. Check out our classic project documentation.
Workflows represent your team’s process. They control how people progress your project’s work, and guide them on how to take a task from start to finish.
You must have the administrator role in your project to do the things described on this page. Learn more about next-gen project roles.
What is a workflow?
Two concepts define a workflow in next-gen projects:
Statuses – the steps in your team’s working process that describe the state of a task.
Transitions – how a piece of work can move between statuses.
What are workflow statuses?
Statuses help people understand the state of a piece of work. They appear in many views across your Jira site, linked Atlassian products, and third-party apps.
In Jira Software, your project comes with three default statuses:
We recommend these for starting a project. As your team progresses, you may need to add more statuses to control the flow of your team’s work.
Statuses can be shared between issue types. This allows you to search for and report on issues in the same status across any issue type. For example, you can find any issues that are currently “In progress” regardless if they are a story, a bug, or a subtask.
What are status categories?
Jira lets you collect many statuses under a to-do, in-progress, or done category. These categories help you sort, filter, and report on your project work. For example, you might have a “Backlog” to-do status and a “Waiting for approval” to-do status. Or, you might have a “Developing” in-progress status and an “In review” in-progress status.
What are workflow transitions?
Transitions connect statuses and help define the flow of work in your project.how people move pieces of work through your workflow. For example, if you run a pizza shop, you might have different statuses depending on who’s picking up the pizza. Once the pizza is “Ready for pickup”, it can move down the “Send for delivery” transition, putting it in the “On the way” status. Or, it can transition down the “Give to customer” transition, showing that the pizza work is done.These pathways define
Transitions become pretty powerful when you add rules to them. Rules automate repetitive actions when people move work between statuses. Read more about adding rules workflow rules.
View and edit an issue type’s workflow
To view an issue type’s workflow:
From your project's sidebar, select Project settings > Issue types.
From the sidebar, select the issue type you want to know more about.
Select Edit workflow.
Save changes to an issue type’s workflow
When you’re done making edits to the issue type’s workflow, select Save and close from the workflow toolbar.
Changes you make to your workflow aren’t applied until you save and exit the workflow editor.
Resolve conflicts when saving a workflow
Workflow changes might affect project work that’s already in flight. Don’t worry too much about conflicts. Jira warns you about any issues that are in statuses you’re deleting and asks you to change their status to a valid one. Keep in mind, prompted changes like these won’t execute any rules. It just updates the issues' statuses.