Troubleshoot the roadmap

Are you on the right help page?

The following information only applies to classic projects.

To check which project you need help with, look at the bottom of your project’s left-hand sidebar:

  • If you see an icon stating You’re in a next-gen project with Give feedback and Learn more menu items, you're in a next-gen project. Check out our next-gen project documentation.

  • If you don’t, you're in a classic project.

Sometimes a project, or the epics and issues it contains, can prevent you from accessing the roadmap.

Board filter exceeds issue or epic limit

The roadmap displays all issues and epics in your board filter. If your board filter contains more than 3000 issues or 300 epics, the roadmap won’t display. 

To help clear the clutter there’s also a filter built into the roadmap, and it automatically excludes epics if they meet these specific criteria:

  • The epic is Marked as done in Backlog EPICS on the left side of the board.

A cropped screenshot of the backlog, focused on epics. A dropdown lists different settings for an epic inc. Mark as done.
  • The epic was moved to the Done status category more than a year ago. 

  • The epic was moved to the Done status categoryand it has a due date from more than a year ago.

It's good practice to set due dates on your epics, so you’re reminded to mark them as done or adjust the due date. You can find the Due date field in the epic issue view. If it's not visible, an admin might need to configure your issue detail view

A board admin can also adjust the board filter to only display recent work.

To only display issues created within the last year:

  1. Go to Projects then select the relevant project.

  2. Select Issues and filters Advanced search.

  3. In the search bar, enter this query, but replace NAME with the name of your project. Adjust the dates to match the current year:

1 project = NAME AND created >= 2019-07-01 AND created <= 2020-07-01

Manage corrupt issues

An issue's considered corrupt if certain details, like the issue type, status, status category, or rank settings are invalid. The details might have been missing when the issue was created or something might have gone wrong with a bulk import.

The roadmap won’t display until the details in the corrupt issue are fixed.

To fix a corrupt issue, you must raise a support ticket. Our team will help fix the issue so you can continue using your roadmap.

No epic issue type

If your project doesn't have an epic issue type, the roadmap won't display. Note that the issue type must be a high-level issue type, so a regular issue type that happens to be called "Epic" still won't work. To fix this, add a new epic issue type, or select an existing issue type and designate it as the epic issue type. Learn more about issue types.

Accidentally converted a story-level issue type to an epic

If you've converted another issue type to an epic, and your issues no longer display on the board and backlog, you can restore these issues to their original state:

  1. Create a new story-level issue type.

  2. Delete the 'wrong' epic type (that was converted).

  3. As part of the issue type deletion process, you'll be asked which new issue type you'd like to move all your issues to.

  4. Select the new issue type you created.

  5. Rename this new issue type to your old one, if you want to.

Last modified on Oct 22, 2020
Cached at 8:30 AM on Nov 25, 2020 |

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