Customize notifications in team-managed spaces
This page is for team-managed spaces
To check whether your space is team-managed or company-managed, select More actions (•••) next to the space name in either the header or the sidebar. At the bottom of the menu that opens, your space details will be shown.
If you're in a company-managed space, check out these company-managed space articles instead.
More about the difference between company-managed and team-managed space.
Space admins can configure and customize email notifications for team-managed spaces individually. Optimize the volume of emails sent from Jira by sending users those that are relevant and useful.
For example, if a team member reassigns a task to another, Jira can send a notification to the new assignee. Or, if someone deletes a work item, your space can notify your Scrum master about that the work has been removed from their board.
You must have the following to do the things described on this page.
Role: App admin
Permission: Administer spaces
You can notify your users on work item-related changes in Jira Cloud. For example, you can notify your watchers when someone comments on a work item.
You can keep your users updated when someone:
creates a work item
assigns a work item
updates a work item
comments on a work item
moves a work item
edits a work item comment
deletes a work item
logs work on a work item
updates the worklog on a work item
deletes a work item comment
deletes a work item worklog
You can choose to send notifications to:
all watchers
the current assignee
the current user
the reporter
the space lead
the space role
Additionally, you can also configure your email address from which users can receive notifications from. More about editing an email address
When you delete a role, the notifications associated to it will no longer work. However, these notifications can be referenced even if a role is deleted, you'll just have to manually remove them.
Add notifications to team-managed spaces
You can notify team members of specific activities when they work on work items in your space. For example, you can update a Scrum master when someone moves a work item. Or, you can notify a manager when someone’s updated their work logs.
To create a notification, you can:
Next to your space’s name in the sidebar, select More actions (•••), then Space settings, then select Notifications.
Select Add notification.
Select the work item event that triggers the desired notification.
Select the users and roles who should receive this notification.
Select Add. Jira will notify your desired recipients of your key work item events.
Edit notifications in team-managed spaces
By default, team-managed spaces send notifications about work item events to the work item’s watchers, assignees, and reporters.
You may want to edit these settings to reduce the amount of emails Jira sends, or to notify more people in your space about key work item activity. For example, you might want to notify your Scrum master when someone’s picked up a task, or inform your space manager when new work has created.
To edit the notifications your team-managed space sends:
Next to your space’s name in the sidebar, select More actions (•••), then Space settings, then select Notifications.
Under the Actions column, select More actions (•••), then Edit.
Select the users or roles.
Select Save.
Disable notifications in team-managed spaces
You can delete notifications for certain events if you don’t want to spam your users.
To delete notifications for an event:
Next to your space’s name in the sidebar, select More actions (•••), then Space settings, then select Notifications.
Under the Actions column, select More actions (•••), then select Delete.
Select Delete.
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