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Removing users and downgrading to Confluence Free

When you downgrade from our Premium or Standard to a Free plan, you’ll lose access to certain features including analytics, user permissions, guest collaboration, and more. View our pricing page for a full list of Premium and Standard features.


You must be a Confluence admin to make changes to your plan selection.

If you have more than 10 users, you won’t be able to switch to our Free plan. This is because our Free plan is limited to a maximum of 10 users per site. Therefore, you’ll need to remove any additional users before you can downgrade.

Removing Confluence users

To remove users from your Confluence site:

  1. Go to admin.atlassian.com.

  2. On the Overview page, select More actions (…) next to Confluence.

  3. From the dropdown menu, select Manage users.

  4. Locate the user you wish to remove and select More actions (…) next to their name.

  5. From the dropdown menu, select Suspend. This action removes the user from your site.

Repeat until you have 10 or fewer users.


How to downgrade

To downgrade and change your plan selection:

  1. Go to admin.atlassian.com and select the billing tab.

  2. Under Products and Apps, look for Confluence and select Manage.

  3. Under Active Subscriptions, find your Confluence Premium subscription.

  4. Select Change and pick Free.

  5. Lastly, you’ll need to acknowledge the terms and conditions before you select Confirm plan change to save your changes.

What happens to my permissions when I downgrade?

When you downgrade, you’ll still have access to all of your content in Confluence. Page access will not change. As an admin, you can still grant access to restricted content (pages that have been set to private), but you won't be able to make a page private or restrict access to specific pages. Learn more about Confluence permissions.


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