• Products
  • Documentation
  • Resources

Give access to unlicensed users from Jira Service Management

If you're using Confluence to power your Jira Service Management knowledge base, you can choose to allow all active users and customers (that is, logged-in users who do not have product access to Confluence) to view specific spaces.

This lets Jira Service Management agents and customers access articles from the help center and from the service project.

Note that this permission can only be turned on via Jira Service Managementand will override all existing space permissions. This means that any logged-in Confluence user will also be able to see the space regardless of their group membership). 

You can edit this permission at any time to revoke access to a space, but do note that it can only be re-enabled from Jira Service Management

Active users who don't have product access to Confluence have very limited access to Confluence. They can view pages, but can't like, comment, edit, view the dashboard, use the space directory, see user profiles or search your full site. 

Learn how to use Jira Service Management and Confluence together.

Additional Help