Confluence organizes its content in spaces. Questions recognizes that some content should be available anywhere, so you're free to ask questions outside spaces (global questions) and have them organized by topic, or in spaces and have them respect Confluence space permissions.
In a Confluence site with Questions for Confluence installed, click Add-ons > Questions in the Confluence sidebar to get started.
Starting a community from scratch can be challenging, so here are our tips for getting started.
To get started:
Enable the Questions for Confluence add-on
Questions for Confluence is available on the Atlassian Marketplace for all Confluence Cloud sites. Once enabled, you can access Questions by going to Add-ons > Questions in the Confluence sidebar.
- Brainstorm some topics
Topics help create structure and allow you to group like questions together. Users can choose to watch specific topics, and can use them to navigate to other questions. Topics are added as people ask questions, but if you are an administrator you can create them in the topic list once the first question has been asked.
- Seed some questions and answers
We've found the best way to get your community up and running is to seed some frequently asked questions. Do you already have an FAQ? Add these questions, along with useful answers, to get your community moving.
- Enagage your experts
Helpful answers to questions are what'll build your community, so recruit people to act as experts in the early stages. Encourage them to watch topics that interest them, and provide answers. Upvote helpful answers, and downvote unhelpful answers. Get people on board early.
- Share questions
Sharing is one of the easiest ways to encourage adoption. Share an unanswered question with someone you think can provide an answer; share an answered question with someone who needs an answer.