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Invite guests for external collaboration

The single space guests feature is currently in beta.

Use of Confluence Single Space Guests is a Beta Version subject to Section 14 of the Cloud Terms of Service.

Not all teamwork happens inside the (sometimes virtual) walls of a single organization. Sometimes you need to partner with other companies to build integrations, work with agencies to bring marketing campaigns to life, bring in contractors and consultants to help get big projects over the line, and so on.

With single space guests, you can do all of that work without leaving Confluence.

Guests are free of charge (up to 5 guests per paid user). Note: Total paid and guest users cannot exceed the current Confluence site user limit.

To dive deeper into what to expect when collaborating with guests, see What can guests see and do on Confluence?

Invite a guest to your site

Only organization or site admins can invite guests to Confluence.

There is no way to disable this feature. The only way to prevent guests on your Confluence is to not invite any to join it.

The first step in getting guests set up and collaborating on your Confluence site is to invite them.

This is the same process for inviting regular users.

To invite a guest:

  1. Go to admin.atlassian.com. If you have more than one organization, select the one you want.

  2. Select Directory > Users.

  3. Select Invite users.

  4. Add the email addresses of the guests you want to invite

  5. Open the product role dropdown for Confluence.

  6. Unselect User.

  7. Select Guest.

  8. (Optional) Personalize the email invite that the guests will receive.

  9. Select Invite users.

Successful access involves a two-step process
After a guest is invited, space access needs to be manually assigned. This can be done either by the person who invited the guest or by another admin.

Without access to their space, guests won’t be able to collaborate.

Manage space access for guests

There are a few different ways to keep track of your guests and what spaces they have access to, as well as to change their access.

As a reminder, guests need to be invited to the site before they can be granted access to spaces.

To allow guests to start collaborating on Confluence after they’ve been invited to the site, they need to be given access to the space they should be collaborating in.

Guests can only have access to one space at a time.

Guests must be given space access on an individual basis.

There are a few ways to give space access on an individual basis.

Assign space access immediately after inviting guests

For organization or site admins only.

  1. Immediately after you complete the process for inviting a guest, a confirmation message will appear in the bottom left of your screen.

  2. Select the Configure space access link in the confirmation message. This will open Confluence’s global permission, with your guests' information pre-filled in the Add space access dialog.

  3. Choose the space the guest should have access to.

  4. Select Done.

This is useful for when you know ahead of time which space a guest needs access to.

If you don’t know yet, that’s okay! You can always assign space access later in global permissions.

Removing guests from your site is the same as removing any user.

Although they can’t invite any guests, Confluence admins and space admins can assign space access for invited guests.

Don’t delete or modify the default access group for guests

Single space guests, as a feature, relies on a default access group called confluence-guests-[Confluence_name] where Confluence_name is whatever you named your Confluence instance.

If you delete or modify this group, you will not be able to use single space guests.

Assign space access from global permissions

  1. Go to Global permissions.

  2. Select the Guest access tab.

  3. Find your guest in the list.

    1. Tip: You can use your browser’s search function (cmd + F in MacOS/ ctrl + F in Windows) to easily jump to the right user.

  4. Select a space in the dropdown next to your guest in the Space access column. (Tip: You can type in the dropdown field to search for a space name.)

Assign space access from space permissions

The process for adding and managing space access for guests is the same as it is for regular users, except you’ll add guests and manage permissions for them in the Guest users section of space permissions.

To give space access to a guest on an individual basis:

  1. Go to the space you’ve chosen for them.

  2. Select Space settings in the sidebar.

  3. In the Space permissions card, select General.

  4. Scroll to the Guest users section. If you don’t see your guest listed under Individual users, then select Edit Permissions.

  5. In the edit view, make sure you’re looking at the Individual users part of the Guest users section, then find the search bar titled Search for guest users.

  6. Type in your guest’s name, select them, and select Add.

  7. Select Save all at the bottom of the page.

Some space permissions cannot be granted to guests.

Manage guests' access to pages

The process and considerations for managing page access for guests is the same as it is for regular users.

Remove access for a guest

To remove a guest’s space access from global permissions:

  1. Go to Global permissions.

  2. Select the Guest access tab.

  3. Find your guest in the list. You can use the search bar to help.

  4. Select the ( x ) within the dropdown field.

The process for removing a guest’s space access from Space permissions is the same as it is for regular users.

The process for removing a guest from your site is the same as removing a regular user from your site.

Convert users into guests or regular users

To convert a user, see instructions on Give users access to products.

When a guest seems to have their own personal space

Guests can’t have a personal space.

But when a regular user who has a personal space is converted to a guest user, they’re automatically assigned their personal space as their single space.

Simply change their space assignment to the desired space.

Additional Help