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Troubleshooting import data from Notion to Confluence
You can also find more information in our frequently asked questions article.
Notifications
You’ll receive a notification email when the import is complete. If the import was a success, the email will contain which spaces, pages, and users were transferred. If any imports partially or fully unsuccessful, you’ll receive a short indication about why it failed. The following table provides more information about each error message and steps you can take to solve them.
Partial success
If part of the import was successful, and part of it failed, you will receive one of the following notifications:
Notification example | How to fix it |
|---|---|
5 users couldn’t be imported. | Check the missing user’s status in Notion and ensure that they are not deactivated. Retry importing content containing these users. |
1 space couldn’t be imported. | Make yourself the workspace owner in Notion, if possible. Otherwise, contact the workspace owner or a Notion admin to add you as an owner for that workspace. |
11 pages couldn’t be imported, or were imported incorrectly. | Go to Notion and create a new export file. Then, start the import process again. Note: It is difficult to determine the exact cause. You can also look through the FAQ article and see if any common scenarios apply. |
Failure
If the import process failed, use the following table to figure out a solution and try again.
Notification example | How to fix it |
|---|---|
Your import from Notion was unsuccessful. | Look through the FAQ article and see if any common scenarios apply. You can also retry the import process. If it fails again, try to reach out to support. |
Your import from Notion was unsuccessful. You have imported 37 users from Notion. | Make sure you use the same log in for the export and the OAuth authorization step:
|
Your import from Notion was unsuccessful because we couldn’t get content from your export file. | Ensure that the content you are uploading is:
Then, retry the import process |
Your import from Notion was unsuccessful because we couldn’t retrieve users through Notion API. | Check that the token you’ve provided from Notion is correct and retry the import. |
Your import from Notion was unsuccessful because we couldn’t retrieve your metadata. | This is a generic error. It is likely not one of the other issues listed here. Check out our FAQ article to see if any of those situations apply to your process. |
Your import from Notion was unsuccessful because we’ve failed to update pages with your content. 4 spaces listed below were imported incorrectly, and only contain empty pages. You can delete them from their space settings. | Ensure that the content you have uploaded matches the content you have selected during the OAuth authentication step. Try the import process again. |
Still need help? Take a look at our FAQ document
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