Troubleshooting import data from HTML to Confluence
How will I know if my HTML upload is successful?
You’ll receive a notification email when the import is complete. If the import was a success, the email will contain which content was transferred. If any imports are partially or fully unsuccessful, you’ll receive a short indication about why it failed. The following table provides more information about each error message and steps you can take to solve them.
Are there size limits for file uploads?
It depends. If you encounter a size limit, please contact your admin, as they determine the size restrictions of HTML import files.
What if i’m still experiencing errors?
Check your file format and make sure it’s a ZIP HTML file and review our extensive HTML FAQ here.
If the import process fails, use the following table to figure out a solution and try again.
Notification example | How to fix it |
|---|---|
Your import from HTML was unsuccessful. | Look through the HTML FAQ and see if any common scenarios apply. You can also retry the import process. If it fails again, try to reach out to support. |
Your import from HTML was unsuccessful because file does not contain HTML content | No HTML file was added or the file did not contain any content. Check the file for content. and try uploading again. |
Your import from HTML was unsuccessful because we couldn’t get content from your export file | There may be something wrong with the zipper service. Try again or reach out to Confluence support. |
Your import was unsuccessful because we failed to update pages with your content. | The Confluence API is returning an error. Try again later or reach out to Confluence support. |
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