Stakeholder management after migration

Jira Service Management Premium and Enterprise plans provide a new Stakeholder role, with continued access to incident updates and notifications.

Migration summary

Is this feature fully available in all Jira Service Management plans?

Jira Service Management supports stakeholder communication, but the new Stakeholder role is only available in Premium and Enterprise plans.

Is this feature auto-synced after data migration?

In Jira Service Management all users and their roles are synced after migration.

Stakeholder email templates aren’t migrated nor they’re synced. However, you can send a message to incident stakeholders in Jira Service Management incidents.

Are there required actions for full workflow parity?

A stakeholder email template feature for Jira Service Management is coming soon. If you’re migrating to Jira Service Management, you’ll be able to review your stakeholder email templates and recreate them in Jira Service Management.

Stakeholders in Jira Service Management

Jira Service Management allows you to manage internal and external stakeholders without requiring an agent license.

• Internal stakeholders are free for all plans.

• External stakeholders are free for Premium and Enterprise plans.

When you migrate from Opsgenie, your existing stakeholders are automatically migrated. After migration, you can invite additional stakeholders without consuming agent licenses.

Read how to add and manage Stakeholders in Jira Service Management.

Stakeholder email templates will soon be available in Jira Service Management. Once released, you can manually recreate your templates. Follow Jira Service Management release notes to stay updated.