Stakeholder management after migration

Stakeholder management in Opsgenie transitions differently based on whether you're migrating to Jira Service Management or Compass.

• Jira Service Management Premium and Enterprise plans provide a new Stakeholder role, with continued access to incident updates and notifications.

• Compass doesn’t support stakeholder management, meaning all historical stakeholder data will be lost after your Opsgenie is turned off.

Migration summary

Is this feature fully available in all Jira Service Management and Compass plans?

Jira Service Management supports stakeholder communication, but the new Stakeholder role is only available in Premium and Enterprise plans.

Compass doesn’t support stakeholder management. Stakeholder roles and communications aren’t migrated.

Is this feature auto-synced after data migration?

If you’re migrating to Jira Service Management all users and their roles are synced after migration. However, since stakeholders roles aren’t migrated to Compass these users won’t retain access post-migration, unless if you migrate them as full users in Compass.

Stakeholder email templates aren’t migrated nor they’re synced. However, you can send a message to incident stakeholders in Jira Service Management incidents.

Are there required actions for full workflow parity?

A stakeholder email template feature for Jira Service management is coming soon. If you’re migrating to Jira Service Management, you’ll be able to review your stakeholder email templates and recreate them in Jira Service Management.

If you’re migrating to Compass, review your stakeholders before planning a migration and convert them as Opsgenie users to migrate them to your Compass as full users if you want to retain them. You can add them as Compass full users after migration as well.

Stakeholders in Jira Service Management

Jira Service Management allows you to manage internal and external stakeholders without requiring an agent license.

• Internal stakeholders are free for all plans.

• External stakeholders are free for Premium and Enterprise plans.

When you migrate from Opsgenie, your existing stakeholders are automatically migrated. After migration, you can invite additional stakeholders without consuming agent licenses.

Read how to add and manage Stakeholders in Jira Service Management.

Stakeholder email templates will soon be available in Jira Service Management. Once released, you can manually recreate your templates. Follow Jira Service Management release notes to stay updated.

Stakeholders in Compass

Since incident management isn’t available in Compass, stakeholders aren’t migrated.

If you need to retain former stakeholders in Compass, you can manually invite them as full users. However, they’ll have access based on Compass user roles rather than stakeholder-specific permissions.