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Outgoing integration triggers for team routings

Opsgenie sends outgoing integration callbacks when an alert is routed to a new team (either via Add Team action or escalations/schedules).

  • When an alert is created, outgoing integration callbacks are triggered with Create action type.

  • When a new team is added to an alert (via Add Team action or escalations/schedules):

    • Integrations that are assigned to the added team are triggered with Create action type.

    • Global integrations and the integrations of previous teams are triggered with Add Team action type.

Assuming the following scenario:

  1. An alert is created with a team named T1

  2. 5 Minutes later, an escalation automatically routes the alert to another team T2

  3. 10 minutes later, a user executes add team action to add the team T3

The table of the action types of the outgoing integration triggers is as below:

Step

Global Integrations

Integrations of T1

Integrations of T2

Integrations of T3

1

Create

Create

-

-

2

Add Team

Add Team

Create

 

3

Add Team

Add Team

Add Team

Create



Last modified on Mar 25, 2021
Cached at 9:06 PM on Oct 15, 2021 |

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