Get started with Opsgenie as a user
Learn how to configure your profile, get notifications from Opsgenie and view on-call schedules.
Integrate Opsgenie with ThousandEyes
What does Opsgenie offer to ThousandEyes users?
The ThousandEyes platform allows customers to configure highly customizable Alert Rules and assign them to tests, in order to highlight or be notified of events of interest. With the ThousandEyes Integration, Opsgenie acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
Functionality of the Integration
An alert notification is triggered when tests results assigned to the alert meets the conditions, an alert is also created in Opsgenie automatically through the integration.
When the alert is cleared in ThousandEyes, the alert is also closed in Opsgenie.
Add ThousandEyes Integration in Opsgenie
You can add this integration from your team dashboard
If you're using Opsgenie's Free or Essentials plan, or if you’re using Opsgenie with Jira Service Management's Standard plan, you can only add this integration from your team dashboard as the Integrations page under Settings is not available in your plan.
Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only.
To do that,
Go to your team’s dashboard from Teams,
Select Integrations, and select Add integration.
Follow the rest of the steps to complete the integration.
Go to Settings > Integrations. Search for ThousandEyes and select Add.
Specify who is notified of ThousandEyes alerts using the Responders field. Auto-complete suggestions are provided as you type.
Copy the API URL.
Select Save Integration.
Configuration in ThousandEyes
In ThousandEyes, open the Alerts Screen from the side menu.
Create or Edit an existing alert.
Open the "Notifications" tab of the alert.
Click Edit Webhooks in the Webhooks section.
5. Click Add New Webhook.
6. Paste the API URL into "URL" field.
7. Click Save Webhook.
8. Return to the alert configuration page, choose the webhook recently added from the "Select Webhooks" dropdown.
9. Click Create.
Sample payload sent from ThousandEyes
Create Alert payload:
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
{
"eventType":"ALERT_NOTIFICATION_TRIGGER",
"eventId":"8416215-4867000",
"alert":{
"agents":[
{
"active":1,
"metricsAtStart":"Error Type: \"Connect\"",
"metricsAtEnd":"",
"agentId":4522,
"agentName":"Amsterdam, Netherlands (Trial)",
"dateStart":"2016-06-07 08:48:08",
"permalink":"https://app.thousandeyes.com/web/http-server?__a=50664&testId=106681&roundId=1465289288&agentId=4522"
},
{
"dateStart": "2014-03-24 19:01:48",
"active": 1,
"metricsAtStart": "Error type: \"DNS\"",
"metricsAtEnd": "Error type: \"DNS\"",
"agentId": 108,
"agentName": "Boston, MA",
"permalink": "https://app.thousandeyes.com/web/http-server?__a=11&testId=5176&roundId=1395699129&agentId=108"
}
],
"alertId":4867000,
"dateStart":"2016-06-07 08:48:08",
"apiLinks":[
{
"rel":"related",
"href":"https://api.thousandeyes.com/tests/106681"
},
{
"rel":"data",
"href":"https://api.thousandeyes.com/web/http-server/106681"
}
],
"permalink":"https://app.thousandeyes.com/web/http-server?__a=50664&testId=106681&roundId=1465289288",
"ruleExpression":"Error Type is any",
"ruleName":"Default HTTP Alert Rule",
"ruleId": 414881,
"testId":106681,
"testName":"test1",
"violationCount":1,
"type":"HTTP Server"
}
}
This payload is parsed by Opsgenie as:
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
[
"eventId" : "8416215-4867000",
"eventType" : "ALERT_NOTIFICATION_TRIGGER",
"ruleExpression" : "Error Type is any",
"type" : "HTTP Server",
"agents" : "Agents:
Id:4522
Name:Amsterdam, Netherlands (Trial)
Active:1
MetricsAtStart:Error Type: "Connect"
MetricsAtEnd:
Id:108
Name:Boston, MA
Active:1
MetricsAtStart:Error type: "DNS"
MetricsAtEnd:Error type: "DNS"
",
"violationCount" : "1",
"dateStart" : "2016-06-07 08:48:08",
"ruleName" : "Default HTTP Alert Rule",
"testId" : "106681",
"alertId" : "4867000",
"permalink" : "https://app.thousandeyes.com/web/http-server?__a=50664&testId=106681&roundId=1465289288",
"ruleId" : "414881",
"testName" : "test1"
]
Close Alert payload:
{
"eventType": "ALERT_NOTIFICATION_CLEAR",
"eventId": "8416248-4867000",
"alert": {
"agents": [
{
"active": 0,
"metricsAtStart": "Error Type: \"Connect\"",
"metricsAtEnd": "Error Type: \"None\"",
"agentId": 4522,
"agentName": "Amsterdam, Netherlands (Trial)",
"dateStart": "2016-06-07 08:48:08",
"permalink": "https://app.thousandeyes.com/web/http-server?__a=50664&testId=106681&roundId=1465289288&agentId=4522"
}
],
"alertId": 4867000,
"dateEnd": "2016-06-07 08:50:05",
"dateStart": "2016-06-07 08:48:08",
"apiLinks": [
{
"rel": "related",
"href": "https://api.thousandeyes.com/tests/106681"
},
{
"rel": "data",
"href": "https://api.thousandeyes.com/web/http-server/106681"
}
],
"permalink": "https://app.thousandeyes.com/web/http-server?__a=50664&testId=106681&roundId=1465289288",
"ruleExpression": "Error Type is any",
"ruleName": "Default HTTP Alert Rule",
"ruleId" : "414881",
"testId": 106681,
"testName": "test1",
"violationCount": 1,
"type": "HTTP Server"
}
}
Was this helpful?