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Opsgenie data residency

Opsgenie allows customers to store their data either in the US or EU location. After Opsgenie’s acquisition by the Atlassian family, users can still choose the location for their data residency when creating an account, subject to some limitations. Learn more about European Service Region

What’s changed?

We’ve integrated Opsgenie with the Atlassian systems to increase cross-product collaboration and benefit from being under a common platform. Previously, all your product and personal data were stored in the location you’ve selected while creating your account for the first time.

After integrating to Atlassian systems, we’re storing some product and personal data in US locations, whether you’ve selected a different location to store your data while creating your account. All Opsgenie product data not listed below (such as schedules, alert data, incident data, etc.) will continue to be stored in your selected location.

Personal Data

Whether you’ve selected the EU or US location to store your data while creating your Opsgenie account for the first time, we’ll store the personal data stated below in the US location, as part of the Atlassian centralized profile migration:

  • Full name

  • Public name

  • Job title

  • Department

  • Email address

To learn more about setting profile and visibility on an Atlassian Account profile, go to Update your profile and visibility settings.

Product Data

If you’ve selected the US as your data residency location while creating your Opsgenie account for the first time, we’ll keep all your product data in the US. If you've selected the EU location, we'll store the product data below in both EU and US locations:

  • Team name

  • Team description

  • Team members

  • Service name

  • Service description

  • Service tags

  • Service relations

  • Bitbucket mapping



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